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PREFERENTIAL WINS TOP TRAVEL INSURANCE AWARD IN RECOGNITION OF ITS CONTACT CENTRE STAFF, FRIENDLY WEBSITE AND SYMPATHETIC CLAIMS HANDLING
- 26 | 11 | 07
Leading travel insurer, Preferential, has been awarded one of the insurance industry’s top honours in recognition of its excellent record as an employer at its dedicated Southend-based contact centre; consumer friendly website www.preferential.co.uk, skill at designing travel insurance products which suit today’s customer and sympathetic approach to claims handling.
The company beat strong competition to win the ‘Intermediary of the Year Award’ at the prestigious ‘International Travel Insurance Journal’ (ITIJ) Awards in Venice recently after the judges decided that Preferential’s achievements over the past years deserved to win this coveted award.
In awarding Preferential ‘Intermediary of the Year’, the judges highlighted the following main factors:
the company’s excellent record as an employer with a very low turnover of staff (less than 4%) at its dedicated contact centre in Southend and head offices in Dorking
- its skill at listening to its clients and developing products which suit the end- user
its track record in sympathetic claims handling the ease of navigation and consumer friendliness of its website www.preferential.co.uk
Steve Nickerson, managing director of Preferential, comments, “We are always striving to offer our customers the best experience, whether it is buying their travel insurance or dealing with a claim and our contact centre staff in Southend and website are central to that experience, so therefore I am delighted that these elements at Preferential have been recognised.
The competition was fierce but the panel of judges decided that the achievements of our company over the past 12 months deserved to win this coveted award.”
The company’s contact-centre based in Southend is headed by Associate Director Peter Collins. The centre handles both sales and claims to maximise on communication and ease-of-use by the customer.
Peter Collins, commenting on the friendly atmosphere engendered by the staff who work there, says, “We work hard to achieve a friendly and supportive atmosphere here and I think this reflects onto how the customers, or members as we like to call them, experience us. Our low staff turnover is a real benefit for customers and sets us apart from the rest, because they get used to speaking to one point of contact and it helps to make them feel cared for as they receive excellent one-to-one service.”
For award-winning travel insurance, from the specialists, go to: www.preferential.co.uk
For further press information please contact Sarah Lloyd-Morrison or Deirdre Mackey. t: 020 8547 4006
e: sarah@magneticpr.co.uk / deirdre@magneticpr.co.uk
