Privacy Policy

The pages on this website are directed at residents of the United Kingdom and Channel Islands only and comply with appropriate UK legislation and regulation. This privacy policy is intended to help you understand how we collect and use your personal information when you visit our website.

What information we collect and how
The information that we collect via this website may include:-

1. Any personal details that you type in and submit such as your name, address, date of birth, and other information.

2. Data that allows us to remember you and how you use this website. This saves you from re-keying information when you return to the site. We use “cookies” to collect this data. Cookies are text-only strings of information that are stored on your web browser or hard disk. You have the ability to accept or decline cookies by modifying the settings of your web browser. However, you may not be able to use all the interactive facilities of our site if cookies are disabled..

3. Your IP address (this is your computer’s individual identification number for internet connection) that is automatically logged by our web server. This is used to note your interest in our website.

More about “Cookies”
Preferential Direct is committed to respecting your privacy and any personal information that we obtain from this website will be collected and used in accordance with the Data Protection Act 1998 and other applicable UK legislation.

What we do with your information
Preferential Direct Ltd may also at their own discretion issue cookies to browsers to track the number of visitors accessing certain pages or links more accurately than through the web server access logs alone.

We also work with third parties to help us measure the effectiveness of our online advertising. These third parties acting as our Agents may use tags to conduct research on certain usage and activities on our website on our behalf. These tags only allow for accurate tracking of visitor numbers‚ and do not record any type of personal information.

As part of this research‚ the third party may also place a cookie on your machine. This third party cookie would be used to identify your browser when it visits www.preferential.co.uk and include it in the count of visitors.

Cookies cannot access files and information stored on your computer. They cannot reveal any information about you that you have not chosen to enter as a visitor to the site. We will not store any personal information such as name‚ or email address inside the cookie.

The information we collect may be used:-
1. For the purposes of insurance administration by us, by other companies within the Preferential group of companies or our agents, by our re-insurers and may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with any regulatory requirements.

2. To offer policy renewal (if you have taken out an annual multi trip policy that can be renewed).

3. For research and statistical purposes.

4. For the investigation of or prevention of crime.

Use of personal information for marketing purposes
Preferential Direct Ltd may use your information to keep you informed about travel insurance products and services that may be of interest to you. Your information may also be disclosed and used for these purposes after your insurance policy has lapsed.
If you do not wish to receive these, please email OPT OUT to carolinesnedker@preferential.co.uk or call us on 0871 221 4008.

Sensitive personal information
In order to provide you with some of our products or services, we need to collect and process sensitive personal information (such as information regarding the state of your health) about you and others who may be a party to the product you wish to purchase. We will only use this sensitive personal data for the specific purpose for which you provide it. Please ensure that you only provide us with sensitive information about other people with their express agreement.

Your rights
You can ask us to update or remove your personal information by e-mail or by writing to the Customer Services contact that is listed in the Preferential website. You also have the right to request a copy of all the personal information we hold about you. To do this, simply write to us at the following address enclosing a cheque for £10.00 payable to Preferential Direct Ltd to cover our administrative costs in dealing with your request:-

Data Protection Officer
Preferential Direct Ltd
PO Box 5317
Southend on Sea
Essex
SS1 1WY

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Other websites and information security
Our privacy policy covers all websites operated by Preferential Direct Ltd. Any other websites that may be linked to or by our website(s) will be subject to their own policies which may differ from ours. You should carefully read the privacy policies of these websites before submitting any personal information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet. Preferential Direct Ltd cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

If you have a complaint

What should you do?

 a) If you have a complaint about our service –

1. Please call Preferential Direct on 01702 423330 or write to: The General Manager Preferential Direct Ltd, 6th Floor, Central House, Clifftown Road, Southend on Sea SS1 1AB. Please quote your policy number or any reference in any correspondence as this is most helpful.

2. If, after making a complaint to us, you are still unhappy and feel the matter has not been resolved to your satisfaction please contact The Managing Director, Preferential Direct Ltd, 6th Floor, Central House, Clifftown Road, Southend on Sea SS1 1AB

b) If you have a complaint regarding the insurance under your Policy, or the way your claim has been dealt with -

- Please follow the Complaints Procedure detailed in your Policy Wording. This will provide details of the relevant Customer Relations Office and if you are still not satisfied with the response you receive, you will also find details of the Financial Ombudsman Service.


Call Recording
For our joint protection telephone calls may be recorded and/or monitored.

 


This site is intended for residents of the United Kingdom or Channel Islands only. Preferential Direct Limited is an Insurance Intermediary authorised and regulated by the Financial Services Authority for travel insurance products. They are entered in the Financial Services Register number 308036 For more information you may visit www.fsa.gov.uk/register. Preferential Direct Ltd, Registered in England 3375210 Registered Office: Bales Court, Barrington Road, Dorking, Surrey, RH4 3EJ. This insurance is arranged by UK Underwriting Limited on behalf of the insurer, AXA Insurance UK plc. UK Underwriting Limited and AXA Insurance UK plc are authorised and regulated by the Financial Services Authority.